DELIVERY – Ready to be sent garments will leave our company in 24-48 h of a working day. Delivery will takes from 2 up to 7 days for delivery depending on the shipping address and the hour when the order has been placed or the payment received..
Made to order garments are handmade by specialized artisans so please allow 10 working days days up to 2 weeks for production and delivery. Rarely the creation of your garment would take 3 weeks. If you need to receive your order sooner, please contact us via mail or phone after you place it, so that we can check if we are able to give to it a priority status. Orders placed during the weekend or during the bank holidays will be processed the following working day.
GAIOFATTO delivers via DHL and alternative courier services. When you receive your order you will be asked to sign for it as proof of receipt.
As required by the laws, all Gaiofatto shipped items come with an official invoice stating the value of the individual items in Euro. For items on sale the invoice shows the discounted amounts.
SHIPPING PRICES – Free shipping in Europe and Switzerland.
TAXES AND DUTIES - In the European Union your order will arrive directly to the place indicated with no additional charge over and above the amount paid at the time of the purchase. For all other countries derlivery costs are paid by you. Moreover, the courier might present a separate invoice requesting the payment of duties and taxes required by local authorities. All import taxes and must be paid by you when the item is delivered.
EXPRESS DELIVERY - For URGENT shipments (within 24 hours), please contact us before the purchase in order to confirm the availability of the product and select a courier able to guarantee the delivery on time. For Express Delivery we will charge to you an extra cost. Please write to email@example.com for further informations.
GIFT - All Gaiofatto boxes are nicely packed. Please write a note in the order or contact usa t firstname.lastname@example.org at the order time toask to insert a greeting card.
RETURNS - Our garments are of the highest quality and each one is carefully handmade in our atelier in Venice Region, on the North of Italy. It is very important to us that you are completely satisfied and happy with your purchase, so, if, for any reason, your garment does not match your expectations, please contact: email@example.com or +39/3490926595. We will do our best to meet your needs and satisfy you.
We will gladly exchange your merchandise within 14 days after you have received the goods, provided that:
- the item is in its original condition with their original tags still attached
- the item has not been worn, used or damaged or marked
- the item is returned in its original packaging, with all items that were included with the original purchase.
Merchandise returned to us for exchange must be returned pre-paid, as we are unable to accept COD deliveries. Please note that we are not responsible for items lost in the mail.
We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the item. It is also very important and helpful for us to know the reason of the return.
For the return of items which you deem to be faulty or non-compliant, we reserve the right to request the sending of photographs certifying the fault. Once the request is approved we will send you a receipt and REFUND your puchase including the cost of sending it back to us within 14 days.
Made to Order , Customized and Made to measure Items - Made to Order , Customized and Made to measure garments are made especially for you based on your requests. For this reason please note that we can not accept returns on made to order and made to measure garments.
For any questions, please contact us at firstname.lastname@example.org or at +39/3490926595
All items must be returned in the original packaging, with all items that were included with the original purchase. Inside each box we include a return label. You only have to replace the old one attaching the new one on it. The new label must be in a visible place to let the courier manage the delivery.
Via Papa Luciani, 10
35040 Sant’Urbano PD
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.